What should a navigator do if they find a patient is non-compliant with medication?

When a navigator encounters a patient who is non-compliant with medication, exploring the reasons for non-compliance and providing education is essential. This approach recognizes that non-compliance can stem from various underlying issues, such as misunderstandings about the medication, fear of side effects, financial constraints, or lack of support. By engaging the patient in a conversation about these challenges, the navigator can provide tailored education and resources that address their specific concerns.

This supportive and informative strategy promotes shared decision-making, encourages patient empowerment, and ideally leads to improved adherence to treatment. It builds a trusting relationship between the navigator and the patient, and fosters an environment where patients feel comfortable discussing their difficulties and seeking help. This approach ultimately aims to enhance the patient's understanding of their health condition and the importance of their medication, facilitating better health outcomes.