What is the role of navigators in problem-solving frameworks?

The role of navigators in problem-solving frameworks is centered around assisting patients in identifying their problems, developing actionable plans, and monitoring their progress throughout the healthcare journey. This involves guiding patients in recognizing barriers they face, whether they are related to medical, logistical, emotional, or social issues. By creating action plans, navigators help patients set specific, attainable goals and outline steps to achieve them, ensuring that these plans are tailored to each patient's unique circumstances.

Moreover, monitoring progress is crucial as it allows navigators to provide continuous support, assess whether the action plan is effective, and make necessary adjustments. This ongoing engagement reflects a patient-centered approach, empowering patients to take an active role in their healthcare while receiving guidance and support.

Other roles mentioned, like providing diagnoses, conducting medical tests, and administering treatments, do not fall under the navigator’s responsibilities; these tasks are typically performed by medical professionals. Similarly, while obtaining insurance coverage and managing paperwork are practical tasks navigators may assist with, they are not the central focus of a problem-solving framework. Lastly, evaluating patient satisfaction and tracking health trends are more related to quality improvement measures rather than the direct navigational support that focuses on problem identification and action planning.